AI CRM and Automation
for Auto Repair Shops
Madifyx is the AI-powered CRM built for auto repair shops. Answer every call, get approvals in minutes, keep bays full, and bring customers back automatically.
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Your average repair order. Gone in 5 rings.
62% of calls to auto shops go unanswered.
Source: Invoca, 2025
Stop Losing $500 Calls
While You're Under the Hood.
These aren't minor leaks. They're the biggest profit killers in your business.
You're diagnosing an engine. A $700 brake job just called. It rang 5 times. Voicemail.
62% of auto shop calls go unanswered. They don't leave a message. They call the next shop on Google.
The trans rebuild is ready for approval. You call the customer. Voicemail. You try again. Voicemail.
Car sits in bay 2 for 3 hours. Tech moves to another job. Bay productivity dies. Revenue stops.
Customer got an oil change 6 months ago. You never followed up. They went to Jiffy Lube.
Only 54% of customers return for their second service. Silent churn is the most expensive loss.
Source: Cox Automotive, 2025
Customer just paid $850 for work. Happy with the repair. Nobody asked for a review.
45% of customers cite poor communication as why they leave — even when repair quality was perfect. Reviews = trust = new customers.
Source: Cox Automotive, 2025
You quoted a timing belt Monday. Customer said they'd think about it. It's Friday. You forgot to follow up.
They got it done somewhere else. $1,200 gone because follow-up fell through the cracks.
You're not losing customers because you're bad at fixing cars.
You're losing them because communication can't keep up.
What Madifyx Does For Your Shop
Automated. Running 24/7. While your techs fix cars.
Answers Every Call — Day & Night
Never miss a $500 brake job at 7pm on a Tuesday.
Instant Quote Follow-Up
Customer asked for estimate Monday. Madifyx follows up Wednesday. Automatically.
Approval Text-Back
Tech finds extra work. Madifyx texts customer. They approve from their phone. Job continues.
Bay Status Updates
Customer doesn't call asking 'is it done yet?' — they already know.
Appointment Booking 24/7
Online scheduler connects to your shop management system. Fills your calendar.
No-Show Recovery
Appointment cancelled? Madifyx texts waitlist and fills the slot instantly.
Service Interval Reminders
Oil change customer from 5 months ago gets automated reminder. They book again.
Review Requests After Every Job
Completed ticket → review request sent automatically. Your rating climbs every week.
Lapsed Customer Win-Back
Customers who haven't been back in 8+ months get re-engagement sequence.
Multi-Vehicle Tracking
Customer has 3 cars. Madifyx tracks service history on all three. Recommends what's due.
The Approval Wait Problem
Every hour a car sits waiting for approval is an hour your bay isn't earning.
9:47 AM
Tech finds worn ball joints. Needs approval for $480 repair.
9:52 AM
Service advisor calls customer. Voicemail.
10:35 AM
Customer calls back. Advisor on another line. Misses it.
11:18 AM
Advisor calls again. Voicemail.
1:42 PM
Customer finally picks up. Approves work.
Result: 4 hours lost. Bay sat idle. Tech moved to another car. Revenue delayed.
9:47 AM
Tech finds worn ball joints. Needs approval for $480 repair.
9:49 AM
Madifyx texts customer: "Ball joints worn. $480 to replace. Approve?" with YES/NO buttons.
9:53 AM
Customer taps YES.
9:54 AM
Tech gets alert. Continues work immediately.
Result: 7 minutes. Bay stays productive. Revenue flows.
This happens 10–15 times per week in a busy shop.
Do the math.
One Week.
Madifyx Handling Everything.
While you focused on fixing cars, here's what Madifyx handled.
- •3 after-hours calls answered, 2 appointments booked
- •Oil change customer from March got 6-month reminder, booked for Friday
Outcome: 3 jobs added to calendar without your team touching anything.
- •Customer called at 6:47 AM asking about brake noise. Madifyx quoted, booked same day.
- •Approval needed for $620 AC repair. Customer texted YES in 4 minutes.
Outcome: Bay 3 never sat idle. Work continued immediately.
- •Transmission customer said 'I'll think about it' on Monday. Madifyx followed up. They booked.
- •Customer no-show at 2pm. Madifyx texted waitlist, slot filled.
Outcome: Lost appointment = $0 lost revenue.
- •Customer finished $940 alignment + tires. Review request sent automatically. 5 stars posted by 8pm.
- •Quote request from website at 11:32 PM. Madifyx replied in 40 seconds.
Outcome: Reputation grew. Late-night inquiry captured.
- •Customer approved work, then asked 'when will it be done?' Madifyx sent status update automatically.
- •Reminder sent to 8 customers due for service this month.
Outcome: Zero 'is it ready?' calls. 8 potential bookings seeded.
- •5 calls while shop closed. All answered. 2 Monday appointments booked.
- •Customer texted asking about oil type. Madifyx answered from service history.
Outcome: Weekend = revenue, not missed opportunities.
- •Nothing. Your shop is closed. Madifyx handled 2 web inquiries anyway.
Outcome: Competition closes Sundays too. You're the only one who answered.
This runs every week. Every month.
You never manage it.
Built For Every
Auto Repair Business
You and 3 techs. Madifyx is your service advisor.
When you're the owner, the advisor, and sometimes the tech, Madifyx handles what you can't.
After-hours call answering
Approval text-back
Service reminders
Fixed ops revenue without adding headcount.
Service lane retention is tanking. Only 54% of customers return. Madifyx keeps them coming back.
Multi-vehicle service tracking
Interval-based follow-up
Warranty work communication
Consistent communication across every location.
Your shops serve customers differently. Madifyx standardizes the experience without standardizing the people.
Centralized customer data
Location-specific scheduling
Franchise-wide reputation management
Live in 48 Hours.
Your Team Doesn't Touch It.
We integrate with your shop management system. You approve everything. It runs.
15-Minute Setup Call
Tell us: shop management software, service menu, labor rates, hours. Done.
We Build Your System
Madifyx learns your pricing, integrates with your calendar, connects to Shopware/Mitchell1/Tekmetric/whatever you use.
You Test & Launch
We send test calls and texts. You approve responses. Goes live when you say so.
"Increasing customer retention by 10% can grow annual revenue by 25–45% in auto repair."
Source: Industry research, 2026
Start Growing Your Revenue →Connects to the Tools
You Already Use
Your shop management system stays. Madifyx adds what it's missing.
Don't see yours? We connect to most shop management systems via API or Zapier.
Stop Losing $500 Calls.
Start Keeping Every Customer.
Madifyx answers every call, gets approvals in minutes, keeps bays full, and brings customers back — while your techs fix cars.
Built for auto repair shops that want more revenue without more headcount.