56% of MSPs Lose Clients
Because of Poor Communication.
Not Poor Technical Performance.
Madifyx Fixes
the Communication.

Madifyx is AI automation software built for IT support businesses and managed service providers. It responds to every prospect inquiry instantly, automates new client onboarding communication, sends monthly client check-ins, schedules QBRs automatically for every account, runs security upsell sequences, and requests referrals from satisfied clients — all without adding workload to your technical team.

MSP client churn is primarily driven by poor communication — 41% of clients who switch cite it as their top reason. Madifyx runs a consistent communication cadence for every client: monthly check-ins, automated QBR scheduling, post-ticket follow-ups, and proactive upsell conversations. Clients who hear from their MSP regularly — not just when something breaks — renew at significantly higher rates.

Madifyx triggers an automated QBR scheduling sequence 90 days before each quarter for every client in your book — every year, automatically. It sends an initial scheduling message, follows up if no response at 2 weeks, sends a preparation agenda the week before the meeting, and delivers an automated summary of action items within 24 hours of the QBR. Most MSPs miss QBRs because nobody builds the calendar. Madifyx builds it for you.

Yes. After every break-fix project, Madifyx sends a post-job follow-up sequence that includes a value-focused conversation about managed services. The sequence is timed to arrive when client satisfaction is highest and frames managed services around the pain points that just caused the ticket — making the transition conversation natural rather than a cold pitch.

Madifyx responds to every inquiry within 60 seconds regardless of the time — including evenings, weekends, and bank holidays. IT decisions are often made by business owners after hours. Madifyx captures every inquiry, qualifies the prospect's needs and company size, and books a discovery call for the next available slot in your calendar — automatically.

Yes. Madifyx integrates with ConnectWise, Autotask, HaloPSA, Syncro, Kaseya, ServiceNow, Freshdesk, Zendesk, Google Calendar, Outlook, and most major PSA and ticketing platforms. Client records, ticket history, and renewal dates sync automatically. Your PSA remains your system of record — Madifyx handles the relationship communication layer.

Madifyx identifies clients not currently on specific security services — EDR, MDR, security awareness training, compliance monitoring — and triggers automated upsell sequences timed to natural conversation points: after a security alert, after a QBR, or at contract renewal. Vertically specialized MSPs report 38% higher client retention and command 10–20% higher pricing. Madifyx supports that positioning through consistent, proactive outreach.

After every resolved ticket, completed project, or successful QBR, Madifyx sends an automated review request. Google reviews are critical for IT businesses — most prospects research providers extensively before engaging. Consistent review generation builds the credibility profile that turns a prospect's first Google search into a booked discovery call.

Yes. Madifyx offers a free trial with full access to all features — instant lead response, onboarding sequences, monthly check-ins, QBR scheduling, upsell automation, review generation, referral requests, and the complete dashboard. Book a demo to see exactly how it works for your specific IT business before making any commitment.

Most IT support businesses and MSPs are live within 48 hours. After a 30-minute setup call where we connect to your PSA, review your client list, and map your QBR cadence, we build your complete communication system. Every message is reviewed and approved before it reaches any prospect or client. Your technical team needs zero skills beyond their existing tools.