Automated Reputation: Smart Review Management

Protect and Grow Your Brand

Your online reputation is your most valuable asset. The new Smart Review Management system ensures you capture positive feedback while mitigating negative experiences.

How It Works

• Smart Timing: The AI automatically sends a review request via SMS or email exactly when the customer is most likely to respond (e.g., 2 hours after the job is marked complete).
• Review Gating: If a customer indicates a negative experience in an internal feedback loop, the AI intercepts the conversation, alerts your team, and attempts to resolve the issue before a public review is posted.
• AI Responses: Your AI employee can automatically draft and post personalized, on-brand responses to Google and Facebook reviews, saving your team hours of manual work.

Start dominating your local SEO by activating the Reputation module in your dashboard today.