Integration
February 8, 2026
Global Reach: WhatsApp Business Integration is Live
Meet Your Customers Where They Are
With over 2 billion active users, WhatsApp is the preferred communication channel for a massive portion of the global market. Today, we are bringing the full power of Madifyx AI to WhatsApp Business.
Key Features of the Integration
- Unified Inbox: All WhatsApp messages flow directly into your central Madifyx CRM alongside SMS, web chat, and emails.
- Rich Media Support: Your AI can now send and receive images, documents, and location pins to better assist customers.
- Automated Booking: Customers can book appointments directly within the WhatsApp chat thread without ever clicking a link.
To enable WhatsApp integration, head to your Integrations tab in the dashboard, connect your WhatsApp Business account, and assign an AI employee to the channel.